Welcome to the SUEPO helpdesk for website-related issues!

For technical support, such as reporting technical problems, dead links, bugs, or the like related to the SUEPO Berlin website, please contact us at the following address: webmaster (at suepo.org)

If you want to know how to get access to the full content of the website (restricted members area), please read the full instructions.

If you are a member of SUEPO Berlin and have subscribed to the mailing lists, you should receive the "monthly" password by e-mail at the beginning of the month.
In addition, we will keep you informed about current developments related to SUEPO Berlin (central and other lb's), CSC, EPO and other related topics via the news mailing lists.

If you have subscribed to the mailing lists to receive the monthly password and newsletters, we recommend that you whitelist all relevant @suepo.org domain extensions to ensure proper email delivery.
However, please also note that due to stricter EU anti-spam guidelines, providers have adjusted and tightened their spam filtering. We therefore have no control over the spam filtering practices of our subscriber providers, which is why we cannot guarantee proper email delivery. They may end up in your spam folder or not be delivered at all, so please check your spam folders regularly.

How can I whitelist the SUEPO email and mailing list addresses?

To whitelist the SUEPO Berlin email and mailing list* addresses in the most commonly used email providers, please follow the steps below.

  • Gmail and Google Mail

  • Yahoo

  • Outlook and Hotmail

  • GMX

  • Tutanota

  • Protonmail

  • AOL

  • iCloud

  • Freenet

Gmail and Google Mail

  1. Log in to Gmail

  2. Click the Settings icon (gear icon) in the upper right corner of Gmail and select Settings

  3. Click on the Filters and Blocked Addresses tab

  4. Click on Create new filter. If you already have multiple addresses added, you will find this option at the very bottom of the page

  5. In the form field type our email and mailing list* addresses: webmaster (at suepo.org) and lb-berlin (at suepo.org) . In case you’d like to whitelist all email addresses from SUEPO (including suepo central email addresses), simply type @suepo.org

  6. Click on Create filter to apply the desired filter

  7. You also have the option to tell Gmail what to do with SUEPO Berlin emails. For example, you can choose “Never send to Spam”
     

Yahoo

  1. Log in to Yahoo

  2. Click the Settings icon (gear icon) in the upper right corner

  3. At the bottom of the menu click on More settings

  4. Click on Filters on the left-hand side

  5. Click on +Add new filters

  6. Now you can type in the name of the filter (e.g. Whitelist SUEPO Berlin emails)

  7. Now under Set rules select From and select contains as the criterion for the filter

  8. Now you can type webmaster (at suepo.org) and lb-berlin (at suepo.org) and/or the relevant mailing list* addresses to add them to the whitelist

  9. Under Chose a folder to move to you can select the desired folder where all the email from SUEPO Berlin will be sent to

  10. Click on Save
     

Outlook and Hotmail

  1. Open Outlook

  2. Click on the gear icon and select view all Outlook settings  and under Mail select Junk email

  3. Click on Add

  4. Type in the SUEPO Berlin email and mailing list* addresses webmaster (at suepo.org) and lb-berlin (at suepo.org)

  5. If you want to whitelist all SUEPO domains you can add @suepo.org

  6. Click on Save
     

GMX

  1. Log in to GMX

  2. Click on Settings on the bottom left

  3. Select Whitelist from the menu

  4. Enter the SUEPO Berlin email and mailing list* addresses  webmaster (at suepo.org) and  lb-berlin (at suepo.org) or only the domain suepo.org to add all SUEPO email and mailing list* addresses to the whitelist

  5. Now click on Save
     

Tutanota

  1. Log in to Tutanota

  2. Click on Settings (gear icon) in the top right corner

  3. In the left menu click on General Settings

  4. Open the Spam rules menu with the SHOW button

  5. Click on the plus sign

  6. Enter the SUEPO Berlin email and mailing list* addresses webmaster (at suepo.org) and  lb-berlin (at suepo.org) or the SUEPO domain suepo.org to receive all emails

  7. Click on Ok
     

Protonmail

  1. Log in to Protonmail

  2. From the top menu select Settings (gear icon)

  3. From the menu on the left select Filters

  4. Next to the option Whitelist click on Add filter

  5. Now enter the SUEPO Berlin email and mailing list* addresses  webmaster (at suepo.org) and lb-berlin (at suepo.org)

  6. Click on Save
     

AOL

  1. Log in to AOL

  2. In your email inbox click on Contacts on the left side

  3. Click on the user icon with a plus called New Contact next to the Compose button

  4. Add a name for the contact (e.g. SUEPO Berlin) and add the email and mailing list* addresses you wish to whitelist:  webmaster (at suepo.org) and lb-berlin (at suepo.org)

  5. To add multiple addresses click on +Another

  6. When you are done, click on Add Contact
     

iCloud

  1. Log in to iCloud

  2. In iCloud Mail, click the Action pop-up menu (gear icon) in the sidebar, then choose Rules

  3. Click on Add Rule

  4. In the Name or email address field, either add the SUEPO Berlin email and mailing list* addresses  webmaster (at suepo.org) and  lb-berlin (at suepo.org) or the domain @suepo.org for all addresses

  5. Use the Then menu to set up the behaviour of the rule

  6. Click on Done
     

Freenet

As the freenet.de services are limited to Germany, the instructions are in the original language:

Freenet

  1. Logge dich in dein Freenet E-Mail Konto ein

  2. Gehe zu deinem Postfach

  3. In der oberen Menüleiste klicke auf Einstellungen

  4. Unter Sicherheit & Spamschutz klicke auf die Option Erwünschte/Unerwünschte Empfänger (Whitelist/Blacklist) bearbeiten

  5. Unter Erwünschte Empfänger (Whitelist) klicke auf Hinzufügen

  6. Jetzt kannst du die SUEPO Berlin E-Mail und Mailing-Listen*-Adressen eingeben:  webmaster (at suepo.org) und  lb-berlin (at suepo.org)

  7. Klicke jetzt auf Speichern
     

**If you do not know the addresses of your local mailing lists for receiving the monthly password or news, you can request them at  webmaster (at suepo.org) or contact your lb-berlin (at suepo.org) office directly.